Policies


Returns and Exchanges:
Unused yarn in original condition (unwound, with tags) may be returned for store credit within 60 days of purchase with receipt for store credit. We do not accept returns on sale items, special orders, or clearance items.

We do not accept returns or exchanges on needles, notions, books, or patterns.

If you find your product to have a manufacturing defect, we will exchange it for you free of charge.

Special Orders:
We are happy to place special orders for yarn that we carry. To help defray the shipping costs and get your yarn to you in an expedient manner, we will be charging a flat rate of $5 per special order.

Class Cancellation Policy:
There are no refunds for classes. For a class to run it must reach a minimum enrollment. If a class does not reach a minimum enrollment, we will refund your registration fee. We’ll let you know if a class is cancelled within 24 hours of the class running.

Sometimes things are out of our control. If we need to reschedule a class due to inclement weather, power outage, road closure, etc, we will let you know as soon as possible and provide a full refund.