Related to COVID-19:
- We no longer require that you wear a mask while in the shop
- Masks are available should you decide that you need one
- Hand sanitizer is available
- We are happy to assist you over the phone, by email, virtually through Zoom/FaceTime, and via our webstore.
We're pretty sure you all know this part by now but if you have a fever, cough, shortness of breath, or have lost your sense of taste or smell, please call your doctor and do not come to the shop.
Our on-line store remains open 24-7 and we offer curbside pickups and shipping via USPS.
Returns and Exchanges:
Unused yarn in original condition (unwound, with tags) may be returned within 60 days of purchase with receipt for store credit.
We do not accept returns or exchanges on sale items, special orders, drop ships, or clearance items.
We do not accept returns or exchanges on needles, notions, books, patterns, or accessories.
If you find your product to have a manufacturing defect, we will exchange it for you free of charge.
We are happy to place special orders for yarn that we carry. To help defray the shipping costs and get your yarn to you in an expedient manner, we will be charging a flat rate of $8 per special order.
Class Cancellation Policy:
There are no refunds for classes. For a class to run it must reach a minimum enrollment. If a class does not reach a minimum enrollment, we will refund your registration fee. We’ll let you know if a class is cancelled within 24 hours of the class running.
Sometimes things are out of our control. If we need to reschedule a class due to inclement weather, power outage, road closure, etc, we will let you know as soon as possible and provide a full refund.